Terms & Conditions

Terms & Conditions  

By registering on our site, you agree to the LoveStruck service policy.  

By purchasing any of our products or registering for any of our services, you impliedly agree to be bound by them and this agreement subsists as long as The LoveStruck Company exists. Your payment is treated as a legal contract between LoveStruck and you.  Please note that our service policy may be revised periodically, however its enforceability remains the same. The LoveStruck Company’s services are available to persons of all ages and social classes.

By using LoveStruck, you represent and warrant that you have the right, authority, and legal capacity to enter into this Agreement and that you are not prohibited or prevented by any applicable law for the time being in force, or any order or decree or injunction from any court, tribunal or any such competent authority restraining you from patronizing The LoveStruck Company. You also agree to abide by all of the terms and conditions of this Agreement. If at any time LoveStruck is of the opinion (in its sole discretion) or has any reason to believe that you are not eligible or that you have made any misrepresentation about your eligibility,

LoveStruck reserves the right to forthwith terminate or discontinue your right to use our Service and purchase from us. While we would like to implement a money-back guarantee and full refund policy on all purchases from The LoveStruck Company, unfortunately we are unable to enforce this policy due to the perishable nature of some of our products and services. We do have contingency plans which consists of a compensation for dissatisfied end-users and consumers. To evoke a compensation for any confirmed order, we will need proof which can be used to raise a Complaint Ticket with our Customer Service Team.

We take great pride and care in making your cakes. If there are any problems with your order please inform us within 30 minutes of receiving your cake(s) or return your cake to our bakery immediately. Also, please take a picture and keep a sample of the cake (as the case may be). This will help resolve any problems during an investigation by our Operations and Logistics Manager. We will rectify it where possible or give a compensation where applicable. All our products are insured for certain inconsistencies, transit damages and delivery accidents, but not for any delays in delivery or production time, as time of payment often schedules these. Once fully paid, an order can be cancelled at least 72 hours to its due date. The funds received from such an order will be placed on the Buying profile of the Customer and can be used towards subsequent purchases at The LoveStruck Company. There is a 6 hour lead time on same-day products. Pre-booked products must be confirmed with full payment at least 72 hours to the due date. In the case of Wedding, Gourmet and Crafted products, full payment must be received at least 2 weeks before the due date. All orders are despatched between 10:00 am and 4:00 pm daily. Deliveries earlier or later than this time will attract a surcharge. Please refer to our FAQs regarding editing delivery information.

To activate discounts for first-time customers and returning customers, or to claim concessions based on any promotional projects running at The LoveStruck Company, please state this to our Customer Service Team when placing your order. An order is deemed incomplete until all contact, product specification and payment information is received. Automated reminders will be sent until all required information is received and logged on our database. If you wish to discontinue receipt of any automated reminders regarding bookings at The LoveStruck Company, please contact our Customer Service Team and specify a booking cancellation. This way, your order status will be changed to “cancelled”. You will receive a receipt from us when payment is completed for your order. If you do not receive this within 24 hours of your payment, please contact our Customer Service Team.   All bookings and reservations at The LoveStruck Company are based on product specifications quoted at the time of placing the booking or making the reservation. If you have any food allergies, especially to nuts or dairy products, please notify us at the time of booking, or request our diet menu substitutes. The rates for these vary from our regular cakes.

We run a 10-hour customer care service and will only treat walk-ins to our property from 10:00 AM to 4:00 PM, Mondays to Saturdays. You should take advantage of our availability when placing, editing or cancelling your order(s) at The LoveStruck Company.  All receipts and invoices provided are automatically generated and mostly provided in soft copies. This is in line with our choice to run an eco-friendly business.  LoveStruck’s website is for the personal use of individuals and organisations to patronize The LoveStruck Company in Nigeria. Illegal and/or unauthorized use of our website, including unauthorized framing of or linking to our website will be investigated, and appropriate legal action will be taken, including without limitation, civil, criminal, and injunctive redress.   You hereby confirm that as at the date of your registration (while making an enquiry, placing an order or buying a product), you do not have any objection to receiving emails, messages and calls from LoveStruck and its Team. This consent shall supersede any preferences set by you. This consent extends to emails, messages or calls relating to but not limited to phone number verification, the provision of Celebrations’ advertising services including sweepstakes and promotions.

In order to protect LoveStruck and our customers from any abuse or misuse, LoveStruck reserves the right to take appropriate steps as it deems appropriate in its sole discretion, to protect the interest of its patrons. You cannot use any automated processes to view content on or communicate / contact / respond / interact with The LoveStruck Company.  

LoveStruck’s patrons are expected to exercise simple precautions for their own privacy and safety. Consumers who subscribe to The LoveStruck Company’s PremiumService(s) hereby, unconditionally and irrevocably confirm that they have read our service policy and agree to abide by them.   LoveStruck owns and retains all proprietary rights at The LoveStruck Company. Our website contains the copyrighted material, trademarks, and other proprietary information of The LoveStruck Company and our licensors. Except for that information which is in the public domain such as advertising material or press releases, you cannot copy, modify, publish, transmit, distribute, perform, display, or sell any such proprietary information. Any such act or an attempted act on your part shall constitute a violation of this Agreement. We also reserve our right to take legal action (civil and/or criminal) wherever applicable for any violations.   You understand and agree that LoveStruck may delete any listings, reviews, content, communication, photos or profiles (collectively, "Content") that in the sole judgment of LoveStruck violates this Agreement or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of LoveStruck and its patrons.

With respect to Content you submit or make available for inclusion on publicly accessible areas of LoveStruck including but not limited to your product reviews and contact details, you hereby unconditionally and irrevocably grant to LoveStruck the license to use, distribute, reproduce, modify, adapt, publicly perform and publicly display such Content on the website and the general public from time to time.  

By posting Content to any public area of LoveStruck, you automatically grant, and you represent and warrant that you have the right to grant to LoveStruck, an irrevocable, perpetual, non-exclusive, fully-paid, worldwide license to use, copy, perform, display, and distribute such information and content and to prepare derivative works of, or incorporate into other works, such information and content, and to grant and authorize sub-licenses of the foregoing.  You cannot post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent from The LoveStruck Company.

Without limiting the foregoing, if you believe that your work has been copied and posted on LoveStruck.ng or lovestruckcakes.com in a way that constitutes copyright infringement, please provide us with the following information: an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright’s interest;  a description of the copyrighted work that you claim has been infringed; a description of where the material that you claim is infringing is located at LoveStruck; your address, telephone number, and email address; a written statement by you stating that the disputed use is not authorized by the copyright owner, its agent, or the law; a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owners behalf. Notice of claims of copyright infringement can be sent to us in writing to the Lagos address located under the Contact section on our website. LoveStruck is not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line-systems, servers or internet providers, computer equipment, software, failure of email or players on account of technical problems or traffic congestion on the Internet or at any website or combination thereof, including injury or damage or to any other person's computer related to or resulting and/or in connection with The LoveStruck Company.

Under no circumstances will LoveStruck be responsible for any loss or damage resulting from anyone's use of our website or our Service and/or any Content posted on our website or transmitted to our Patrons.  If there is any dispute about or involving The LoveStruck Company, you unconditionally agree that all such disputes and/or differences will be governed by the laws of Nigeria and shall be subject to the exclusive jurisdiction of the Competent Courts of Lagos, Nigeria only. 

You agree to indemnify and hold LoveStruck, its subsidiaries, affiliates, officers, agents, and other partners and employees, fully indemnified and harmless from any loss, liability, claim, or demand, including reasonable attorney's fees, made by any third party due to or arising out of your use our services in violation of this Agreement and/or arising from a breach of this service policy and/or any breach of your representations and warranties set forth above and/or any fraudulent act on your part.  

This Agreement, accepted upon use of our website and further affirmed by buying from or registering with The LoveStruck Company, contains the entire agreement between you and LoveStruck regarding the use of our website and our services. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect.   LoveStruck Cakes is a trademark of The LoveStruck Company.  

Please contact us with any questions regarding these Terms and Conditions of Use.