Privacy Policy

Privacy Policy 

When utilizing our service(s), your safety and security is our top priority.

We take extra precaution to ensure your personal information is protected and our brand is not tainted, abused or mismanaged.

Customer profiles are created by filling a sign-up form or by using existing profiles from other Social Media networks. Either way, LoveStruck will not post anything on your Social media timeline and we will NEVER use your personal information outside any communication between you and our Partner entities.

In using our services, we collect and process some data about you. This includes information provided in the sign-up forms, surveys, feedback sheets or delivery logs. It could be provided at the time of registering with us, by subscribing to any of our value added services, posting material or requesting further services from The LoveStruck Company.

We may also ask you for information when you report a problem regarding our product of service. We keep records of your correspondence when you contact us for any reason whatsoever and we may ask you to periodically complete our surveys used for research purposes. Replies to customer surveys are not mandatory but responding helps LoveStruck improve it's services.

We also log information about transactions you carry out through our website and the fulfilment of any existing orders you have with us. Generally, we keep details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data.

Although we will do our best to protect your personal data, we can’t guarantee the security of your data transmitted on our website. Though any data transmission is at your own risk, once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We may use the personal data we have collected from you to enable us comply with our partners' requests by displaying their advertisement to that target audience. In addition to this, we will use the data you provide to execute any contracts you enter with us, help you participate in the interactive feature of our service, alert you about any changes to our service and to give you information about promotions, products or services that will benefit you. Asides these, we use your data to ensure that LoveStruck’s content is presented to you in the most efficient and effective way for your lifestyle.

We may disclose the data we collect from you to third parties if we sell or buy any business or assets, in which case we will need to share our records with the prospective seller or buyer of such businesses or assets. Also, if LoveStruck is acquired by a third party, your personal data will be transferred as one of our assets.

We may be required to disclose the data you provide to us, in lieu of any legal obligation, or in keeping with our terms of use and any other existing agreements that protect the rights, property, or safety of LoveStruck, our customers, or others. This could include exchanging information with other companies, organisations and the Government,for the purposes of fraud protection and financial risk reduction.

Periodically, our website may, contain links to and from our partner networks, advertisers and affiliates. If you follow a link to any of these websites, be advised that their own privacy policies may be different from ours and we do not accept any responsibility or liability from them.

We do not store details of any Credit Card or Debit Cards that may be used for online transactions on LoveStruck’s website, when you purchase from us. Upon payment for goods and services on our website via the Interswitch WebPay portal, we will send you an automated receipt confirming completed payment for your order(s). If you encounter any network errors due to poor or unstable internet connection when trying to make e-payment on our website, we advise that you repeat the transaction. If you are debited more than once for payment(s) made, kindly wait 24 hours for an auto-reversal of the inappropriate transaction, contact your financial institution for further enquiries or refer to the FAQs section of our website.

LoveStruck is an online shop for Celebrations and therefore is not advertised as a subscription-based service. To cancel your automatic subscription to our Newsletter at any time, please send a cancellation request to info@lovestruckcakes.com at least 10 Business days before your intended deadline for removal. For security reasons, this email must be sent from the same email address that you use for your LoveStruck Buyer Profile in our database.

All changes we may make to our customer privacy policy in the future will be posted on this page and, where appropriate, we may notify you via e-mail. For any questions, comments and requests regarding this privacy policy, please e-mail: info@lovestruckcakes.com 

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